Support
I’m Mallory, and I build and support Nordica Sold-out myself. Email mallory.berthome@gmail.com or use “Need help?” in the app. I personally reply within 24 hours. Ideas are welcome too.
Common questions
What does the app do?
Turn on a collection. When a product sells out, it moves to the bottom, so shoppers see what they can buy first. When it’s back in stock, it goes back to exactly where it was.
How do I start?
Open the app and turn on the switch next to a collection. That’s it.
It asks me to approve a collection. Why?
Shopify only lets apps move products in collections that are sorted by hand. If a collection is sorted by Best selling, Newest or Price, the app asks once before sorting it for you. Turn the collection off to put it back.
When is a product “sold out”?
When none of its sizes or colours can be bought. With Pro, a product can move as soon as one size sells out. Pre-orders and products that don’t track stock stay where they are, unless you change that in Options.
How quickly do products move?
Usually within two minutes. A daily check catches anything missed.
Can I still reorder products myself?
Yes. Drag products in Shopify as usual: the app remembers your new order.
Can I keep a sold-out product where it is?
Yes. In Options, open “Keep some products in place”, choose a tag (for example keep-position) and add it to the product.
Can I hide sold-out products instead?
Yes, with Pro: turn on “Hide sold-out products instead” in Options. Shopify asks you to approve it once. They disappear from your store until they’re back in stock. Products you hid yourself are never touched.
How do I undo everything?
Options > Undo everything. Every collection goes back the way it was, and hidden products come back. Do this before removing the app: once it’s removed, Shopify doesn’t let it change anything back.
How do I cancel Pro?
Open Plans in the app and click Cancel Pro. Up to 5 collections keep being sorted on Free.